Going through customs
Following Australia’s quarantine laws
Once you have collected your luggage from the baggage carousel, you must pass through customs before exiting to the arrival hall. You have the choice of going through the green lanes (nothing to declare) and the red lanes (something to declare).
We have strict quarantine laws in Australia to protect the country from the importation of diseases and pests. While you may want to bring some of your favourite foods from home, there are several items that you’re not allowed to bring into Australia.
You must declare:
- any items made from wood, plant and animal material
- any fresh food or egg products even in powder form, including dried or packet food
- all food items (including cans, jars and processed foods).
If you’re in doubt about whether or not to declare an item, it is safer to declare it. You won’t get into trouble for declaring a prohibited item; you simply won’t be able to bring it into Australia.
Find out more about Australian quarantine laws for travellers
Airport assistance
Help resources you can find at the airport
Once you’ve passed through customs and immigration, you will go through into the arrivals hall. This moment may feel a little frightening but there are plenty of resources to help you.
In the arrivals hall you will find the Traveller’s Information Service. Just look for the big blue ‘i’.
The staff are very friendly and will help provide you with any information you need including maps and brochures on the city and surrounding areas.
Book your airport pickup
We love welcoming our new international students, which is why we offer a free airport pick-up service from either Melbourne or Avalon airports.
For students under the age of 18 staying in a homestay, your homestay provider will arrange your airport pickup service. Once you’ve received your student visa, please contact your homestay provider and share your flight details by emailing both the homestay company and Deakin College at dcoll-studentservices@deakin.edu.au
If you’ve booked the Deakin College free pick-up service, our driver will be there to meet you.
Book your free airport transfer with your flight number, date, and student ID (found on your Letter of Offer and Confirmation of Enrolment).
Make sure you book at least three business days before your flight. You should receive a confirmation email once your booking is complete. This email will include arrival instructions.
If you can’t find your driver 30 minutes after you’ve cleared customs, phone Togoto on: 0409 503 646.
If you have any questions relating to your airport pick-up request, please email dcoll-studentservices@deakin.com.au.